Behind the scenes

60 seconds with… Douglas Faulconbridge

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From drivers and customer services agents to hub operatives and sales advisors, we’re a pretty diverse team at Parcelforce Worldwide. There’s a lot going on behind the scenes that keeps our service ticking over and, without the hard work and dedication of all our staff, we wouldn’t have as many happy customers as we do.

To introduce you to some of the faces behind the brand, we’re posting profiles of employees from across Parcelforce Worldwide. Want to know what funny stories our drivers have, or hear about any brushes with fame in our management team? We’ll be sharing all that and more in our ’60 seconds with’ interviews.

First up, we have Douglas Faulconbridge, one of our employees at the Parcel Recovery Centre within our Coventry Hub. As well as winning the prestigious Royal Mail Chairman’s Award for Excellence for Best Colleague in 2014 and National Employee of the Year in 2013, Douglas has done a lot for charity, including leading a fundraising campaign for the Lymphoma Association. He was also awarded the British Empire Medal in the Queen’s New Year’s Honours List 2015 for services to Royal Mail, scouting and the community. He’s recently appeared as an extra in a Royal Shakespeare Company production of King Lear, treading the boards on the legendary stage in Stratford-upon-Avon as one of King Lear’s knights.

Find out more about Douglas and his experience working for Parcelforce Worldwide below

Home town: Born in Coventry, lived in Kenilworth for the last 20 years

Place of work: Parcelforce Worldwide National Hub, Coventry

Job: Hub operative/customer service advisor/tour guide

Day-to-day duties: Finding lost parcels for customers, finding parcels with missing labels, reuniting parcels with correct customer, assisting Parcelforce Worldwide depots and call centres with many and varied enquiries. Carrying out regular tours of the site (at the National Hub and International Hub) for existing customers, prospective customers and staff from other locations.

Hobbies: Scouting, gardening, theatre, books

Favourite holiday destination: South Africa

What you love most about your job: Helping people

Any funny work stories? Helped to organise a charity event: Walnut Bowls!

Can’t live without: Converse – Red high-top Chuck Taylor All Stars (and of course my wife, Yvonne!)

Claim to fame: Princess Anne once made me a cup of tea in her kitchen!

Describe yourself in one word: Loyal

How does Parcelforce Worldwide go the extra mile for customers? Trying our best to make sure that packages marked as being for special occasions such as weddings and funerals are delivered in time.

Stay posted to find out who will be next in the ’60 seconds with’ hot seat!